The Serial Number Entered Is for a Different Product You Can Try Again

Check this list for common issues yous may experience when you enter your Microsoft account or product key while redeeming your Office product at https://part.com/setup and https://microsoft365.com/setup associates:

I get a language or geographical error

This can happen if try to redeem a product key purchased in another country or region. Check this list for troubleshooting tips.

My country or region isn't listed

I get the mistake "This product primal isn't meant for your region"

I get the error "Deplorable, we can't use this product key because your current subscription was prepare in another country/region"

What are the limits for Microsoft accounts?

Read these tips if you take multiple product keys or a lot of devices.

View Microsoft account limits

Production key errors on Office.com/setup and Microsoft365.com/setup

Here are the common errors and how to fix them.

This product key has already been used

Your production key can only be redeemed once. Information technology isn't meant to be re-used or shared. If you go a message that your product key has already been used, you can go directly to your Microsoft account, Services & subscriptions page to install your product and manage your subscription benefits.

If yous bought Microsoft 365 Family unit and want to let other users to install Function, please don't send the product key to them because they will see the aforementioned error. Instead, send them an email or link using the procedure in How to share your Office 365 Home subscription benefit. This volition add their Microsoft accounts to your subscription and allow them to become to their Microsoft account, Services & subscriptions folio to install Function apps on their own devices.

Lamentable, we can't find this product central in our database (ERR_INVALID_TOKEN) or Distressing, we can't prepare your account at the moment (ERR_MISSING_PARTNUMBER or ERR_PKPN_DETAILS_NOTFOUND)

You'll see this error message if you enter a production fundamental for a version of Function that isn't available for download from Part.com/setup. Here'due south where you lot tin enter those product keys.

• Part 2011 for Mac and Office 2010 are no longer supported and not available for download if you no longer accept media to download these versions. Acquire more at Back up has ended for Office for Mac 2011 or End of support for Office 2010.

• For Microsoft 365 Business Standard, get to https://office.com/setupkey.

If you lot're not sure what kind of product key you have, y'all can use the Virtual support amanuensis (English only). If your production central is for a supported version of Office, the Virtual support agent will provide a link to download Office. The Virtual support agent can also allow you lot know if your production key has been blocked and can connect yous to a live agent.

Sad, nosotros can't ready your account right now (NoMatchingOrEligibleProductsFound)

If you get this message, this means that your product primal was purchased in a different country or region than where you're currently located. Function product keys must be redeemed in the country or region where they are purchased. If you demand help, contact Microsoft support.

This can likewise happen if you endeavor to extend the duration of your electric current Microsoft 365 subscription with a product key that was purchased in a different country or region than the one originally used to start your subscription. For example, yous gear up upwardly your Office subscription in Prc with a production key purchased in that location and you so purchase a product key in the United States, and attempt to extend your Part subscription with it. In this scenario, you tin either redeem the new fundamental to a dissimilar Microsoft account or you can wait until your subscription expires (at to the lowest degree a day afterwards the expiry date) to employ the new primal with the aforementioned Microsoft business relationship.

The production primal isn't valid (INVALID_PRODUCT_KEY or ERR_INVALID_TOKEN)

Yous'll see this bulletin along with either error lawmaking INVALID_PRODUCT_KEY or error code ERR_INVALID_TOKEN if you enter the wrong production key, or if you lot have a typo in your product primal.

Examples of using the incorrect product key

Most Microsoft products utilise a 25-character product key. If you own multiple Microsoft products, it'southward piece of cake to confuse the keys and use the wrong 1. Here are some common things that can happen:

• Using the production cardinal from a sticker on a PC

  These product keys are normally for Microsoft Windows. Check the sticker for a production proper name to make sure it's for the Office production y'all're trying to install.

• Using product keys for Part 2010 or earlier

  Office 2011 for Mac and Role 2010 are no longer supported and non available for download if you lot no longer have media to download these versions. Learn more at Back up has ended for Part for Mac 2011 or End of support for Office 2010.

• Using on Microsoft 365 for business production key

  These product keys are entered in a unlike location. For aid, run across Enter your product key for Office 365 for business.

• Using the production cardinal provided by a school or organization

  If your school or organization has a volume license agreement for Role, then you are using a different version of Role that uses volume license keys. These keys tin't exist used for retail Office versions like Dwelling and Student, Habitation and Business, or Professional, and tin't exist entered on this page. Run across Activate volume editions of Office for more information.

Common ways people mistype the product key

Reading the product fundamental from a label can be difficult. Messages and numbers may look the same.

To avoid typing mistakes, here'due south a list of unremarkably mistyped characters:

• The letter B and the number 8.

• The letter G and the number 6.

• The letter of the alphabet O and the number 0.

• The letter Q and the number 0.

• The letters V and 5 back to back (VV) appear like the letter W.

Tip:If you bought Office from an online retailer and received a confirmation electronic mail, effort copying and pasting the product primal from this e-mail instead of typing it.

The production fundamental isn't valid (KEY_NOT_ACTIVATED)

You'll come across this message if the retailer where you purchased Office didn't activate the product key at the point of sale. The product key must be activated past the retailer before you can employ it.

To resolve the effect, go back to the shop where y'all purchased Role and have them actuate the product key.

"Sad, you've reached the limit" (ERR_SUBSCRIPTION_MAX_SPAN_REACHED)

You'll see this bulletin if yous try to extend the amount of time on your Microsoft 365 subscription by v years.

Your Microsoft account tin have just ane Microsoft 365 Family unit subscription associated with it. If you use the same Microsoft business relationship to buy or redeem multiple Microsoft 365 subscriptions, you lot extend the amount of time for your subscription, upwardly to a maximum of 5 years. This doesn't increase the number of Office devices yous can exist signed in to or increment the amount of online storage that's available with the subscription. For more information, see What happens if I add another Part 365 for home subscription plan to my account? and How sign in works in Office 365.

Sorry, we can't prepare your account right now. Hang on to your product key, and endeavor once more later (ConversionBlockedSubscriptionViolations)

We can't redeem your product central due to a billing issue with your Microsoft account.  Please get to your Microsoft business relationship, Payment & billing page, locate the Pay settings section, and select the link for Alter how you lot pay or Fix how you pay.

You have reached the maximum number of Office products that tin can be associated to your Microsoft account

You can redeem up to 25 one-time purchases of Office 2019, 2016, or Office 2013 on the same Microsoft account. To redeem additional products, you'll demand to create some other Microsoft account. For more assist, meet Getting maximum number error when you try to redeem Role?

Note:This does not apply to Microsoft 365 subscriptions. Your Microsoft account can have simply one Microsoft 365 Family subscription associated with it.

I get an fault that JavaScript is required to complete the activation process

After you enter a valid production fundamental, the Side by side push should be enabled. Nonetheless, if JavaScript isn't enabled in our browser, the Next button won't work. Employ the guidance in Enable JavaScript to enable JavaScript in your browser. If yous're using an iPad, you must employ another device to redeem your product key because JavaScript isn't supported on iPads.

My web browser is blocking cookies

Here's how to enable cookies if your browser is blocking them:

Edge (Windows 10)

1. In the Edge window, select More (...) > Settings > View advanced settings.

2. Scroll down to Cookies, and select Don't block cookies

Net Explorer

1. In Internet Explorer, in the bill of fare bar, selectTools > Internet options > Privacy > Advanced.

2. Select Accept or Prompt under Outset-party Cookies, and Accept or Prompt nether Third-party Cookies.

3. Select OK.

Chrome

1. In a Chrome window, do one of the following:

   • In the browser address box, enter chrome://settings/content.

     OR

   • On the Chrome card, select Settings > Testify advanced settings, and then under Privacy, select Content settings.

2. In the Content settings dialog box, nether Cookies, make sure Allow local data to exist set (recommended) is selected.

3. Select Done and refresh the browser.

Mozilla Firefox

1. If you're using Windows, in the Firefox window, select Open menu > Options.
   

   Tip: If you lot're using a Mac, go to Firefox > Preferences.

2. Select the Privacy tab.

3. In the History section under Firefox will, select Use custom settings for history.

4. Make sure Accept cookies from sites is checked and Take third party cookies is set to Always, and then select OK.

Safari

1. On your Mac, go to Safari > Preferences > Privacy.

2. Under Cookies and website information, select E'er allow.

3. Select Close and refresh the browser.

Problems with language or geographical issues

Hither are the common errors and how to fix them.

My country or region isn't listed

Afterward you enter your product cardinal, your current country or region might not announced in the list, or the website language might alter. This can happen if you lot buy your product fundamental in a dissimilar state or region than where yous redeem it. Your product central is only valid for the countries or regions listed. If you need help, contact Microsoft support.

I become the error "This production key isn't meant for your region"

If you lot get this message, this means that your product central was purchased in a different country or region than where yous're currently located. Part product keys must be redeemed in the state or region where they are purchased. If you demand aid, contact Microsoft back up.

I get the error "Sorry, we can't utilise this production central because your current subscription was fix in some other country/region" (BillingAccount)

If you get this bulletin, this means that your product key was purchased in a different country or region than where y'all're currently located. Please try to redeem your production cardinal at https://microsoft.com/redeem. If that doesn't work, please contact Microsoft support.

Microsoft business relationship limits for Part

The redemption process on https://office.com/setup and https://microsoft365.com/setup assembly your Office production with your Microsoft business relationship. Here are some important limits regarding your Microsoft account.

• Your Microsoft account can have only one Microsoft 365 Family subscription associated with it. If you use the same Microsoft account to buy or redeem multiple Microsoft 365 subscriptions, you extend the corporeality of time for your subscription, up to a maximum of 5 years. This doesn't increase the number of Part devices you can be signed in to or increase the amount of online storage that's bachelor with the subscription. For more data, run into What happens if I add another Function 365 for abode subscription plan to my account? and How sign in works in Part 365.

• If you have Microsoft 365 Family and you lot demand to back up more than half dozen people on your subscription, we recommend purchasing an Office 365 business concern subscription or volume license products of Office instead.

• You tin redeem up to 25 1-time purchases of Function 2019, Function 2016, or Office 2013 on the same Microsoft account. If you'd similar to purchase more than 25 copies of Office for work, nosotros recommend purchasing an Function 365 business subscription or volume license products of Office instead.

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Source: https://support.microsoft.com/en-us/office/get-help-with-product-key-errors-on-office-com-setup-e5064f7b-2a8d-4e77-bd59-f1d828086851

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